Sunday, December 05, 2010

the biscuit factory story (making assumptions, other people's perspectives, individual needs and motivations)

This is a true story. Some years ago the following exchange was broadcast on an Open University sociology TV programme.
An interviewer was talking to a female production-line worker in a biscuit factory. The dialogue went like this:
Interviewer: How long have you worked here?
Production Lady: Since I left school (probably about 15 years).
Interviewer: What do you do?
Production Lady: I take packets of biscuits off the conveyor belt and put them into cardboard boxes.
Interviewer: Have you always done the same job?
Production Lady: Yes.
Interviewer: Do you enjoy it?
Production Lady: Oooh Yes, it's great, everyone is so nice and friendly, we have a good laugh.
Interviewer (with a hint of disbelief): Really? Don't you find it a bit boring?
Production Lady: Oh no, sometimes they change the biscuits...

My thanks to Shirley Moon for this lovely story, who also points out the following lessons within it:
  • Do not impose your own needs and ambitions on to other people who may not share them.
  • Don't assume that things that motivate you will motivate someone else.
  • Recognise that sources of happiness may vary widely between people.

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