Guidelines for Promoting Emotional Intelligence in the Workplace - a paper chiefly constructed by Cary Cherniss and Daniel Goleman featuring 22 guidelines which represent the best current knowledge relating to the promotion of EQ in the workplace, summarised as:
paving the way
- assess the organization's needs
- assessing the individual
- delivering assessments with care
- maximising learning choice
- encouraging participation
- linking goals and personal values
- adjusting individual expectations
- assessing readiness and motivation for EQ development
doing the work of change
- foster relationships between EQ trainers and learners
- self-directed chnage and learning
- setting goals
- breaking goals down into achievable steps
- providing opportunities for practice
- give feedback
- using experiential methods
- build in support
- use models and examples
- encourage insight and self-awareness
encourage transfer and maintenance of change (sustainable change)
- encourage application of new learning in jobs
- develop organizational culture that supports learning
evaluating the change - did it work?
- evaluate individual and organizational effect
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